Care and Repair Policy

At Friday Verve, we are committed to providing you with high-quality handcrafted handbags that reflect both style and durability. We want your handbag to accompany you through all of life's adventures, and we understand that accidents can happen. That's why we offer a comprehensive Care and Repair Policy to ensure your satisfaction and the longevity of your purchase.

Repair Process:
Should any component of your handbag require attention, please follow these simple steps:

  1. Email Us: Contact our customer service team at hello@fridayverve.com with clear photos of the damaged component. In your email, include your order number and a brief description of the issue.
  2. Review Process: Our team will carefully review the circumstances surrounding the damage. While we don't cover general wear and tear, we understand that each case is unique. We are committed to evaluating each situation individually to find the best solution for you.
  3. Repair or Advice: Depending on the circumstances, we may offer to repair the damaged component. In cases of general wear and tear, we'll provide personalised advice on how you can restore or maintain your handbag. We're here to help you get the most out of your purchase.

General Care Guidelines:
Ensure the longevity and timeless beauty of your handbag by following these guidelines:

  • Avoid over-filling your bag with items.
  • Insert acid-free paper (provided on purchase) into your bag when not in use. This will help to keep the original structure of the bag. If preferred, you could insert a cotton/silk scarf instead of the paper.
  • Store your leather bag in a cotton dust bag (provided on purchase) when not in use. 

Our Commitment:
At Friday Verve, we are dedicated to your satisfaction. We believe in the quality of our handbags, and we want them to be a lasting part of your style journey. Our repair services are a testament to our commitment to craftsmanship and your ongoing happiness with your purchase.

Thank you for choosing Friday Verve. We're here to make sure your handbag remains as beautiful as the day you first received it. 

For any inquiries or assistance, reach out to us at hello@fridayverve.com

Best Regards,
Friday Verve